HyperWrkan Albireo Recruiters platform
Confidential · Technology

Verito Technologies | Technical Support Specialist (L1)

  • Noida · Office
  • 0–2 yrs
  • CTC Not disclosed
  • Full-time
  • Night shift
  • Notice ≤ 30 days
  • Posted 12 Oct 2026
Apply Apply Save

By applying you agree that Albireo Recruiters shares your profile with this client for this role and keeps it for its recruiting. Privacy policy.

Technical Support Specialist (L1) in Noida for a cloud hosting and managed IT services company. You will handle tickets, calls and emails from end users on the night shift. Candidates with 0 to 2 years of experience can apply.

The role

This is a customer support role at a cloud hosting and managed IT services company. You will be the first point of contact for end users, who are accounting, tax and legal professionals that depend on their software and systems to run their business. You will work within defined procedures, and as your reliability and judgment grow, your responsibilities will grow with them. There is a defined path from L1 to L2 for people who show consistent work.

Your day is tickets, calls and emails. You will confirm what the user is facing before you try any fix, and you will log every interaction with clear, factual notes. You will resolve what is within your scope and escalate the rest with a full written handover. Typical work covers password resets, account access, MFA enrolment, application problems, connectivity and user accounts, across cloud-hosted desktops and managed on-premise or hybrid setups.

We need clear written and spoken English, and calm, structured communication for non-technical users. You should be able to read an error message or procedure and pick out what matters. Required: a working understanding of Windows, a general awareness of Remote Desktop from an end-user view, and a basic idea of how cloud applications differ from locally installed software. Preferred: Active Directory, VPN, and prior helpdesk or customer service experience. A Computer Science or IT background is helpful but is not a filter.

The experience band is 0 to 2 years. The role is based in Noida, and candidates from New Delhi, Greater Noida, Gurugram, Ghaziabad or Faridabad are welcome to apply. This is a full-time, in-office role on the night shift, aligned with US business hours. It is not a work-from-home role, so you must be willing to work on-site in Noida.

To apply, sign in on hyperwrk.com and apply in one step. A recruiter at Albireo reads every application.

Must have

  • Functional understanding of Windows: navigating the OS, file system basics, user accounts, and common error types
  • General awareness of what Remote Desktop (RDP) is from an end-user perspective
  • Basic understanding of how cloud-hosted applications differ from locally installed software
  • Basic understanding of what managed IT support involves, including endpoint monitoring and remote management concepts
  • Professional-standard written and spoken English

Nice to have

  • Familiarity with a ticketing system such as Freshdesk, ConnectWise, Zendesk, or similar
  • Understanding of identity and access management through Active Directory
  • Awareness of endpoint management concepts: remote agents, patch deployment, monitoring, device compliance
  • Awareness of MFA, password hygiene, and phishing recognition
  • Basic networking awareness: what DNS, DHCP, and VPN do at a conceptual level

What happens after you apply

The recruiter working this role reads your application. If it fits, they call you before anything is shared with the company. You see every stage in your account, in plain words.